Returns

Returns Policy

Returns

Our policy lasts 14 days.

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned: we do not accept returns products that are intimate or sanitary goods in addition to goods such as magazines and personal care products.

Additional non-returnable items:

  • Gift cards

Please do not send your purchase back to the manufacturer.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@fourmonkeys.com.

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@fourmonkeys.com and send your item to: Fourmonkeys, Westermayergasse 2, Vienna AT 1140.

Returns Shipping

To return your product, you should mail your product to: Fourmonkeys Westermayergasse 2 Vienna AT 1140

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 50EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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